Working with a company should be smooth and with the least friction as possible. If it’s not clear how to work with us or if you have any questions about our services, please don’t hesitate to contact us any time!.
My job was printed wrong. What do I do?Sahid2023-10-15T23:55:29+00:00
Customer satisfaction is our number one priority. We would love to work with you if any part of your job was printed wrong. We will happily reprint your job if it has any print defects such as a bad cutting, wrong material used, or an installation error.
We are not responsible for grammar or information accuracy though. We provide digital proofs for all of our customers to revise and approve in writing or verbally. We will never print any job that has not been approved by the customer. If you made an error and approved a design with incorrect information, we may offer at our discretion, a one time discounted rate to reprint your job.
Do you offer returns or refunds?Sahid2023-10-15T23:53:38+00:00
All orders and services here at Kreaction are custom made to our customers. Therefore we do not provide any returns. Refunds are given in a case-to-case scenarios where partial refunds may be given depending on the services rendered. Please visit our Returns and Refunds Policy Page for more information.
How long before I receive a design proof?Sahid2023-10-15T23:51:12+00:00
Most customers’ orders are basic enough that we can sometimes provide design proof the same day. However, we ask the customer to please wait 1-2 business days for us to provide a proof. More complex work or design that requires a bit more attention or call to detail, can take little longer. We will give you a time frame for your proof at time of ordering.
Can I get a proof before placing an order?Sahid2023-10-15T23:51:26+00:00
We understand that investing your hard earned money in advertising is not an easy thing. This is why we want to inform you of all that you need to know before making that commitment. We at Kreaction will never print a design for your project that you were not satisfied with. That is why we work with you before and in the progress of the design stage to provide you with a design, layout that you will be happy to represent you and your company.